Overview

Our refund and returns policy lasts 7 days from delivery. If 7 days have passed since your purchase or delivery, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable & Exempt Items

Several types of goods are exempt from being returned:

  • Perishable items: Food, flowers, newspapers, or magazines.

  • Intimate & Sanitary goods: Personal care items, intimate apparel, or sanitary products.

  • Hazardous materials: Flammable liquids, gases, or other hazardous materials.

  • Digital & Gift items: Gift cards and downloadable software products.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use.

  • Opened CDs, DVDs, software, video games, or vinyl records.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item that is returned more than 7 days after delivery.

The Refund Process

Once your return is received and inspected, we will send you an email notifying you that we have received your item and whether your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it can take time before it officially posts).

  3. Contact your bank to check their standard processing times.

If you’ve done all of this and still have not received your refund, please contact us at customer@sabeel.com.au.

Sale Items

Only regular priced items may be refunded. Sale items are final and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at customer@sabeel.com.au and mail your item to:

21 Dirlton Cres, Park Orchards VIC 3114

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received, a gift certificate will be mailed to you.

  • If it wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will issue the refund to the gift giver.

Shipping Returns

To return your product, please mail it to:

21 Dirlton Cres, Park Orchards VIC 3114

  • Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your payout.

  • Tracking: Depending on your location, transit times for exchanges may vary. If you are returning expensive items, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

Contact us at customer@sabeel.com.au for any questions related to refunds and returns.